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Returns Policy

Unleash Your Creativity | Create Your Own Beats | Drum Your Own Way
Unleash Your Creativity
Create Your Own
Beats. Drum Your Own Way


Last updated 2023/03/01


A six-month materials and workmanship warranty covers your Lumen instrument.

Should your Product experience full or partial loss of functionality, you may return it to us for inspection and repair (see Return Policy).

Our technical team will perform an inspection to determine the cause of the issue.

If the cause is identified as:

  • A fault in materials or assembly workmanship:

We will repair the Product and return it to you at no extra cost.

  • Damage due to user abuse, attempted modifications or neglect:

We will provide you with a quote for the repair and, at your instruction, carry out the repairs and return the Product to you.


When returning your Product for a warranty claim, please contact customer support at and ask for a Return Merchandise Authorisation (RMA).

You may then send the Product to us for processing of your request. You will be responsible for and must pay all shipping costs and assume the risk of loss or damage to the returned Product during transit.


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