SHIPPING POLICY
Last updated 2023/05/01
Lumen Handpan is an electro-acoustic percussion instrument that is shipped from our warehouse in China. For shipping purposes, Lumen Handpan is packaged inside the carry backpack, and inside the shipping box.
The total weight of the package is just under 11kg.
The dimensions of the package are 54” x 55” x 29”.
ORDER AND SHIPPING PROCESS
When you order a Lumen Handpan on our website, our support team verifies the order along with your contact details for delivery, and this process typically takes 24-48hrs.
Order Processing depends on the time of day, day of the week, and any other information that might still be required to ensure your Lumen Handpan will arrive at your address.
Once your order is processed, we pass that information to our shipping team, and your shipping time will depend on which method you select (Sea/Air).
We use a Flat Rate Shipping method:
TERRITORY |
STANDARD SHIPPING(SEA) RATE |
STANDARD SHIPPING(SEA) TIME |
SPEEDY SHIPPING(AIR) RATE |
SPEEDY SHIPPING(AIR) TIME |
|
USA |
$75 |
20-30 Working Days |
$150 |
10-15 Working Days |
|
EU |
$75 |
30-40 Working Days |
$150 |
10-15 Working Days |
|
CA |
$75 |
25-35 Working Days |
$150 |
10-15 Working Days |
|
UK |
$75 |
30-40 Working Days |
$150 |
10-15 Working Days |
|
AU |
$75 |
30-40 Working Days |
$150 |
10-15 Working Days |
CUSTOMS INFORMATION
Once your Lumen Handpan arrives in your country, your instrument will be subject to customs, duties, and taxes, as imposed on all goods when transported across international borders.
The customs process, along with the duties, taxes, and/or fees differs for each country. This process is completely outside our control, and the timing of clearing customs will depend on the local customs department(s).
It’s important to note that your order is shipped using the DDP (“Delivery Duty Paid”) Shipping method, meaning all customs duties and fees are for our account.
COURIER INFORMATION
Once your Lumen Handpan has moved through the customs process, the local courier team in your country will collect your order for delivery to your address.
This is known as the “Last Mile” courier, and you may receive a new tracking number from the courier.
GENERAL INFORMATION
Our shipping time, in most cases, accounts for the full amount of time from placing your order to receiving your Lumen Handpan at your address, and we provide support along the way to make sure you have as much information as possible.