SHIPPING POLICY

Last updated 2023/09/01

PRODUCT INFORMATION

Lumen Handpan is an electro-acoustic percussion instrument that is shipped from our warehouse in China.

For shipping purposes, Lumen Handpan is packaged inside the carry backpack, and inside shipping boxes.

The total weight of the package is just under 11kg.

The dimensions of the package are 54” x 54” x 29”.

ORDER AND SHIPPING PROCESS

When you order a Lumen Handpan on our website, our support team verifies the order along with your contact details for delivery, and this process typically takes 24-48hrs.

Order Processing depends on the time of day, day of the week, and any other information that might still be required to ensure your Lumen Handpan will arrive at your address.

Once your order is processed and payment is confirmed, we pass that information to our shipping team, and your order will be prepared for delivery.

As soon as your order is shipped you will receive tracking information from us.

We use Express Shipping for all our deliveries, and our standard delivery time is 10-15 Working Days.

CUSTOMS INFORMATION

Once your Lumen Handpan arrives in your country, your instrument will be subject to customs, duties, and taxes, as imposed on all goods when transported across international borders.

The customs process, along with the duties, taxes, and/or fees differs for each country. This process is completely outside our control, and the timing of clearing customs will depend on the local customs department(s).

It’s important to note that your order is shipped using the DDP (“Delivery Duty Paid”) Shipping method, meaning all customs duties and fees are for our account.

COURIER INFORMATION

Once your Lumen Handpan has moved through the customs process, the local courier team in your country will collect your order for delivery to your address.

This is known as the “Last Mile” courier, and you may receive a new tracking number from us and/or the courier.

GENERAL INFORMATION

Our shipping time is a general guideline and your order may arrive sooner.

We provide support along the way to make sure you have as much information as possible.